We get a lot of emails from agents, prospective buyers, title companies, lenders, you name it… The majority of these emails relate to a property that we have listed. When we receive an email on a given property, we automatically forward this email to the homeowner. When a seller receives the email, typically, they don’t want to reply to Congress Realty but instead they want to reply to the party that sent the original request. For example, let’s say a property is under contract and an escrow officer emails us to ask for the seller payoff information. We will fwd that email to the homeowner. The homeowner should then reach out directly to the escrow officer to provide them with the requested information.
So the next logical question is why are they emailing Congress Realty initially? The answer for this is that it really depends upon the situation and who is sending the request. If it’s a Realtor inquiring, typically it’s b/c they didn’t read the listing and simply emailed us before reading to contact the owner directly. That said, it’s not a big deal. We are happy to fwd these types of emails to the seller. With regards to title companies, typically, they do not have the seller contact information initially unless the seller has reached out to them directly. It all really just depends. The most important thing to realize is that if we fwd an email to you, you want to open it quickly and reply to the party who submitted the initial request.